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Crocodile Bend River Lodge Privacy & Cookies Policy

Effective Date: January 2026

1. Introduction

Crocodile Bend River Lodge values your privacy. This policy explains how we collect, use, and protect your personal information, and how we use cookies and similar technologies on our website.

2. Information We Collect

We may collect: 

  • Name and contact details (email, phone).

  • Booking details and preferences.

  • Demographic information (postcode, interests).

  • Other information relevant to surveys, offers, or bookings.

3. How We Use Your Information

We use your information to:

  • Process booking requests and manage reservations.

  • Improve our services and website.

  • Send promotional offers (if you consent).

  • Conduct market research.

  • Comply with legal obligations.

We process personal information in accordance with the Protection of Personal Information Act (POPIA) and only for legitimate business purposes.  We may share information with trusted service providers to process bookings and payments, but we do not sell personal data.

4. Security

We take appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, or misuse.

5. Cookies

Cookies are small files stored on your device to improve your browsing experience. We use:

  • Essential cookies: To make the site function properly.

  • Analytics cookies (Google Analytics): To understand how visitors use our site.

  • Advertising cookies (Google Ads, Facebook, Twitter): To deliver relevant ads.

You can manage or block cookies via your browser settings. Blocking cookies may affect site functionality.

6. Your Rights

You may: ​

  • Request access to the personal data we hold about you.

  • Ask us to correct or delete inaccurate information.

  • Withdraw consent for marketing communications at any time.

7. Contact Us

Crocodile Bend River Lodge, 10 Waterberg Crescent, Stonehurst Mountain Estate, Westlake, Western Cape, South Africa 7945
Email: info@crocodilebend.co.za | Tel: +27 83 593 5274

8. Information Officer

In terms of the Protection of Personal Information Act (POPIA), our Information Officer is:: ​

  • Cocodile Bend River Lodge.

  • info@crocodilebend.co.za

  • +27 83 593 5274

9. Data Retention

We retain booking and payment records for as long as required by law (e.g., tax and accounting obligations) and securely delete or anonymise personal data when no longer needed.

10. PAIA Manual

Our Promotion of Access to Information Act (PAIA) manual is available on request or downloadable from the footer of our website.

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